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General Questions

The ideal indoor humidity level typically ranges between 30% and 50%. During winter months, maintaining humidity between 30-40% is recommended to prevent condensation on windows while still providing comfort. Different rooms may require different levels:

  • Living Areas: 30-50%
  • Bedrooms: 30-50%
  • Nursery: 40-50%
  • Basement: 30-50%

Technical Support

Setup Guide

Easy Setup
  1. Unbox and remove all packaging materials
  2. Fill the water tank with clean water
  3. Place on a flat, elevated surface
  4. Plug in and select desired settings

Common Settings

  • Mist Level: Start at medium and adjust as needed
  • Humidity Target: Usually 40-45%
  • Auto Mode: Recommended for daily use

Maintenance

Regular Maintenance Schedule

Task Frequency Importance
Water Tank Cleaning Every 3 days Critical
Filter Replacement Every 2-3 months Important
Deep Cleaning Monthly Recommended

Troubleshooting

Common Issues

Low Mist Output

Common

Usually caused by mineral buildup or dirty filter. Clean or replace filter and use distilled water.

Strange Noise

Occasional

Check for proper water level and ensure unit is on a flat surface.

Shipping & Returns

Shipping Policy

  • Free shipping on orders over $100
  • 2-5 business days delivery within Canada
  • Order tracking provided via email
  • Signature required for orders over $200

Returns

  • 30-day return window
  • Original packaging required
  • Free returns on defective items
  • Store credit or refund options available

Still Have Questions?