Service Policy

Last updated: November 26, 2025

1. Service Overview

At HomeHumidly, we are committed to providing exceptional service for all your humidification needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

  • Email: ask@homehumidly.com
  • Phone: +1 (306) 791-6623
  • Address: 772 Elphinstone St, Regina, SK S4T 3L2, Canada

2.2 Support Hours

Our customer support team is available:

  • Monday to Friday: 9:00 AM - 6:00 PM CST
  • Saturday: 10:00 AM - 4:00 PM CST
  • Sunday: Closed

3. Humidifier Repair Services

3.1 Available Services

  • Humidifier component replacement
  • Filter system restoration
  • Water tank repair and replacement
  • Electronic control system repair
  • Mist nozzle cleaning and replacement
  • Complete unit restoration

3.2 Service Timeframes

Standard repair services typically require:

  • Assessment: 1-2 business days
  • Minor repairs: 3-5 business days
  • Major repairs: 7-14 business days
  • Complete restoration: 14-21 business days

4. Warranty Services

4.1 Standard Warranty

All new humidifiers purchased from HomeHumidly come with:

  • 30-day satisfaction guarantee
  • 1-year warranty against manufacturing defects
  • Free component replacement for missing pieces (reported within 7 days of purchase)

4.2 Extended Warranty

Optional extended warranty services include:

  • 2-year extended protection
  • Priority repair service
  • Free replacement of worn components
  • Annual maintenance service

5. Maintenance Services

5.1 Regular Maintenance

  • Filter replacement
  • Deep cleaning service
  • Performance optimization
  • Water quality testing
  • Humidity sensor calibration

5.2 Educational Services

  • Product usage workshops
  • Maintenance training
  • Humidity control consultation
  • Product selection guidance

6. Service Pricing

6.1 Assessment Fees

  • Basic assessment: Free
  • Detailed diagnostic: $30
  • Expert consultation: $50

6.2 Repair Costs

  • Minor repairs: $25-45
  • Major repairs: $50-120
  • Complete restoration: Custom quote based on unit condition

7. Quality Assurance

Our commitment to quality includes:

  • Professional assessment of all repairs
  • Quality testing before return
  • Performance verification
  • Satisfaction guarantee on all services
  • Follow-up quality checks

8. Service Requests

8.1 How to Request Service

  1. Contact our support team via phone or email
  2. Describe the service needed
  3. Receive a preliminary assessment
  4. Schedule service appointment if needed
  5. Approve service quote

8.2 Required Information

  • Product model and serial number
  • Purchase date and location
  • Detailed description of issues
  • Photos of damaged components (if applicable)
  • Preferred service timeline

9. Service Guarantees

We stand behind our services with:

  • 30-day warranty on repairs
  • Satisfaction guarantee
  • Price match on comparable services
  • Professional workmanship
  • Genuine replacement parts

10. Updates to Service Policy

HomeHumidly reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.